Import Google Business booking requests to BigCommerce

All customer-provided booking details transfer automatically including customer name, phone number, email address, selected service or product, appointment date and time, special requests or notes, and any custom fields you've added to your Google Business Profile booking form. This information populates the draft order customer details, line items, and order notes in BigCommerce so your staff have complete context without switching platforms.

When a booking creates a BigCommerce draft order, the workflow can automatically update your appointment availability by decrementing service capacity or marking time slots as unavailable. If you manage appointments through BigCommerce product inventory, stock levels adjust automatically to reflect booked slots. This ensures customers can't book the same appointment time through Google Business Profile if it's already reserved, eliminating scheduling conflicts.

Yes, you can map specific Google Business Profile service types to corresponding BigCommerce products or SKUs with predetermined pricing. You can also set rules for which booking types create draft orders versus confirmed orders, apply automatic discounts for specific services, and include default line items like consultation fees or deposits. Draft orders allow staff to review and adjust final pricing before customer payment if needed.

When a customer cancels or modifies their booking through Google Business Profile, the corresponding BigCommerce draft order can be automatically updated or archived based on your preferences. Cancelled bookings can trigger inventory release to make the appointment slot available again, and rescheduled bookings can update the order notes with the new appointment time. This keeps your BigCommerce order system synchronized with actual booking status without manual updates.

Each new Google Business Profile booking that creates a BigCommerce draft order can trigger your existing BigCommerce notification system including email alerts to staff, admin dashboard notifications, and integration with your point-of-sale system if applicable. You can configure notification rules based on service type, appointment urgency, or booking value to ensure the right team members are alerted immediately.

Yes, for service businesses that offer recurring appointments like weekly cleaning services or monthly maintenance, the workflow can create BigCommerce draft orders for each occurrence based on the booking frequency. You can also configure rules to automatically convert recurring appointment draft orders to confirmed orders after the first service is completed and the customer approves ongoing scheduling.

The workflow can create BigCommerce draft orders that include deposit line items or partial payment requirements. Once the draft order is created, you can use BigCommerce's built-in draft order features to send customers a payment link for the required deposit. After deposit payment is received, the order can be automatically moved to confirmed status and the appointment slot permanently reserved. This ensures you only hold appointment times for customers who've committed with payment.