Name: ConvertMate AI agents for marketing
Brand: ConvertMate
Availability: InStock
Rating: 4.7 (120 reviews)

Question 1

How do credits work?

Accepted Answer

Credits are consumed when AI agents perform tasks like optimizing content, analyzing data, or generating reports. Different actions cost different amounts of credits based on complexity. Simple tasks like keyword research might cost 1-2 credits, while comprehensive content optimization could cost 10-15 credits. You can see credit costs for each action before running it.

Question 2

What happens if I run out of credits?

Accepted Answer

If you run out of monthly credits, you can either upgrade to a higher plan or purchase additional credit packages. Your work and data remain safe, but AI agents will pause until you have credits available. We send notifications when you reach 70% and 90% of your credit limit.

Question 3

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When upgrading, changes take effect immediately and you get prorated billing. When downgrading, changes take effect at the next billing cycle, so you keep your current plan benefits until then.

Question 4

Do unused credits roll over?

Accepted Answer

Monthly plan credits do not roll over - they reset each billing cycle. However, any additional credit packages you purchase never expire and stay in your account until used. This gives you flexibility for varying monthly usage.

Question 5

Is there a free trial?

Accepted Answer

Yes, new users get a 14-day trial with 200 credits to explore ConvertMate and access our AI agents. No credit card required to start. Some premium features require a paid plan. After your trial, you can upgrade to a paid plan or continue with the Free plan (100 credits per month, 2 agents).

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Enterprise customers can also pay by wire transfer or ACH with annual contracts. All payments are processed securely through Stripe.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no cancellation fees or long-term contracts. When you cancel, you keep access to your current plan until the end of your billing period, then automatically move to the Free plan.

Question 8

Do you offer discounts for nonprofits or students?

Accepted Answer

Yes, we offer 50% discounts for verified nonprofits, educational institutions, and students. Contact our team with your organization details or student ID for verification and discount application.

Question 9

What makes the Growth plan most popular?

Accepted Answer

The Growth plan offers the best value for most marketing teams. It includes 1,200 credits (enough for comprehensive weekly optimization), all core AI agents, priority support, and advanced features like white-label reports and bulk operations. It is the sweet spot between features and cost.

Question 10

How does the Enterprise plan work?

Accepted Answer

Enterprise plans are custom-built for your organization needs. Pricing starts at $999/month with 15,000+ credits, but can be tailored based on usage, custom integrations, compliance requirements, and team size. We offer volume discounts, multi-year contracts, and dedicated support. Contact sales for a custom quote.

Question 11

Can I get a refund?

Accepted Answer

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied with ConvertMate, contact us within 30 days of your first payment for a full refund. Refunds are processed within 5-7 business days.

Question 12

What happens to my data if I downgrade or cancel?

Accepted Answer

Your data remains safe in your account. If you downgrade, you keep all historical data but may lose access to advanced features. If you cancel to the Free plan, data older than 7 days will be archived but can be restored if you upgrade again within 90 days.

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