Sync BigCommerce abandoned carts to Attentive SMS recovery
ConvertMate's growth team connects your BigCommerce abandoned cart data including product images, cart values, and customer phone numbers directly to Attentive SMS recovery flows to reach customers via text message within minutes of cart abandonment. This integration recovers 35% more lost sales than email-only recovery sequences without manual list exports or delayed batch processing.
Request a demoHow your data flows
Detect abandoned cart events
Track when customers add items to cart and leave without completing checkout, capturing product details and contact information
Process cart and customer data
Format abandoned cart details including product images, SKUs, cart values, and verified phone numbers for SMS delivery
Trigger SMS recovery flows
Send personalized text messages with product images and cart details within minutes to recover abandoned purchases
Track recovery conversions
Monitor which SMS messages drive completed purchases and update customer records with recovery attribution
Detect abandoned cart events
Track when customers add items to cart and leave without completing checkout, capturing product details and contact information
Process cart and customer data
Format abandoned cart details including product images, SKUs, cart values, and verified phone numbers for SMS delivery
Trigger SMS recovery flows
Send personalized text messages with product images and cart details within minutes to recover abandoned purchases
Track recovery conversions
Monitor which SMS messages drive completed purchases and update customer records with recovery attribution
How it works
Detect abandoned cart events in BigCommerce
ConvertMate's growth team configures your BigCommerce store to capture abandoned cart events the moment customers leave without completing checkout. This includes all product details, cart values, variant selections, and customer contact information including verified phone numbers. The system tracks abandonment timing to ensure SMS messages reach customers during their highest-intent window.
Process cart and customer data through ConvertMate
ConvertMate processes each abandoned cart to format product images, SKU details, pricing information, and customer phone numbers specifically for SMS delivery. The growth team ensures all data meets Attentive's formatting requirements including image optimization for mobile devices and compliance with SMS character limits. This processing happens within seconds of cart abandonment to minimize delay between customer exit and message delivery.
Trigger SMS recovery flows in Attentive
ConvertMate sends formatted cart data directly to your Attentive SMS recovery flows, triggering personalized text messages that include product images, cart values, and direct checkout links. The growth team configures timing rules to reach customers within 5-15 minutes of abandonment when purchase intent remains highest. Messages automatically include dynamic product details specific to each customer's abandoned items rather than generic recovery templates.
Track recovery conversions in BigCommerce
ConvertMate monitors which SMS messages drive completed purchases and updates your BigCommerce customer records with SMS recovery attribution. This gives your team complete visibility into which text message sequences generate the highest recovery rates and revenue. The growth team uses this data to continuously optimize message timing, content, and follow-up sequences to maximize cart recovery performance.
Use cases
Fashion retailer recovers 40% of abandoned carts within first hour
ConvertMate's growth team implemented SMS cart recovery for a fashion ecommerce brand experiencing 68% cart abandonment rates on mobile devices. By sending personalized text messages with product images within 8 minutes of cart exit, the brand recovered 40% of abandoned carts within the first hour compared to 12% recovery from email-only sequences that reached customers hours later. The immediate SMS touchpoint captured customers while they were still shopping on their phones, driving $127,000 in additional monthly revenue from previously lost sales.
Beauty brand segments SMS recovery by cart value tiers
ConvertMate's growth team configured cart value segmentation for a beauty retailer to send different SMS recovery sequences based on abandoned cart size. Customers who abandoned carts under $50 received single-message reminders, while high-value carts over $150 triggered multi-message sequences with escalating discount offers. This tiered approach recovered 35% more revenue than uniform messaging while preserving margins on smaller carts that didn't require aggressive discounting to convert.
Electronics store reduces email fatigue with coordinated SMS timing
ConvertMate's growth team coordinated SMS and email cart recovery timing for an electronics retailer to prevent customer fatigue from receiving simultaneous messages across both channels. SMS messages reached customers within 10 minutes of abandonment, while email sequences delayed 2 hours to avoid channel overlap. This staggered approach increased overall recovery rates by 28% compared to simultaneous messaging that caused customers to ignore both channels, while reducing unsubscribe rates by 45%.
Home goods brand personalizes SMS with recently viewed products
ConvertMate's growth team enhanced SMS cart recovery messages for a home goods retailer by including not just abandoned cart items but also recently browsed products that customers viewed but didn't add to cart. These expanded SMS messages showcased 3-4 relevant products with images and pricing, increasing average order value by 31% when customers returned to complete purchases. The broader product selection reminded customers of additional items they considered, driving larger basket sizes than cart-only recovery messages.
Frequently asked questions
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syncLet our growth team build your SMS cart recovery workflow
ConvertMate's top-1% marketing experts handle complete setup and ongoing optimization of your BigCommerce to Attentive SMS integration. Self-service platform also available for teams with in-house technical expertise.